Effective Date: 03-09-2024

At PassMitra (https://passmitra.com), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in connection with our services. By using our platform, you agree to the terms outlined in this policy.

1. Data Collection and Usage

We collect the following types of personal data to provide and improve our services:

  • Personal Information: Name, email address, phone number, billing and shipping addresses, payment information.
  • Usage Data: Interaction with the platform, browser type, IP address, and device information.
  • Transactional Data: Purchase history, service usage, and order details.

Data is used for:

  • Providing and maintaining our services.
  • Processing orders and managing payments.
  • Personalizing user experience and improving our platform.
  • Sending service-related emails, updates, and notifications.

Your data will not be sold or shared with unauthorized third parties. Any data shared with our partners (e.g., Wealthy Company for mutual fund advising) will only occur with your consent.

2. Data Sharing and Consent

  • User Consent: We require your explicit consent before sharing your personal data with third parties for services such as Mutual Fund Advisory (partnered with Wealthy Company) or Tours & Travels.
  • No Unauthorized Sharing: We do not share your personal information with unauthorized parties. All shared data is done securely and with your consent.

3. User Responsibility

  • Accuracy of Information: Users are responsible for providing accurate personal information and updating it as needed.
  • Service Usage: You are responsible for using our services in compliance with all relevant laws and terms of service.

4. Service Offerings and Their Privacy Implications

PassMitra offers a variety of services, and the data collection and usage may vary based on the service:

  • Mutual Fund Advisor (Partnered with Wealthy Company): Personal and financial data provided for mutual fund advisory will be shared with our partner, Wealthy Company. Your data is protected under both companies’ policies.
  • Book Selling and Purchasing: When you buy or sell books on PassMitra, transactional data will be stored to process orders, returns, and payments.
  • Tours & Travels: Personal information required for booking tours, such as name and travel preferences, will be collected. Disputes related to services will be handled under the jurisdiction of Mumbai.
  • Pick and Pass Service: Delivery personnel need to provide location data and identity verification for handling parcels.
  • Arts & Craft Selling: Sellers of arts and crafts will need to provide product details and contact information to facilitate sales.
  • Event and Amusement Park Tickets: When purchasing event or amusement park tickets, we collect necessary payment and booking details. Disputes concerning events are the responsibility of the event organizers.
  • VIP Pass for Temples: Users buying VIP passes for temples will provide personal data for booking and verification purposes.

5. Refunds and Cancellations

Refunds and cancellations across all services will be processed within 24 hours of receiving the request. Depending on the service (e.g., Tours & Travels, Events), additional terms may apply.

6. Advertising Services

If you participate in our advertising services, you must share or interact with ads to receive payment. Payments will only be processed if the daily ad-sharing requirements are met.

7. Third-Party Services

  • Event Organization: Users interacting with event organizers via our platform must pay any applicable subscription fees. PassMitra is not responsible for third-party events or services, and disputes must be resolved with the event organizers directly.

8. Data Protection and Security

We use industry-standard encryption and security measures to protect your data. However, while we strive to protect your data, no method of transmission over the internet is 100% secure. In the event of any security breach, we will promptly notify affected users.

9. User Rights

  • Access and Update Data: You have the right to access and update your personal information at any time.
  • Delete Data: You may request the deletion of your personal data. However, certain information may be retained for legal, security, or business purposes.
  • Withdraw Consent: You can withdraw consent for data processing at any time, though this may limit your access to certain services.

10. Children’s Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such data, we will take immediate steps to delete it.

11. Jurisdiction

All disputes related to services such as Tours & Travels will be governed under the jurisdiction of Mumbai, India.

12. Customer Support

  • For any inquiries or support, you can contact us at support@passmitra.com or reach our helpline at [Insert Helpline Number]. We aim to resolve all queries within 24 hours.

13. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting the revised policy. We encourage users to review this policy periodically.

14. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact us at: